FAQs

How often should I get my dog groomed?

Grooming frequency depends on several factors, but typically every 4-8 weeks is standard. We will help you find a routine that works best for your lifestyle.

What are your sanitization and cleaning policies?

Our tools and equipment are cleaned between each pet with pet safe commercial disinfectant. The same products used in veterinary practices.

What if my dog is matted?

Matting is something we take very seriously. We will never put a dog through unnecessary pain for the sake of keeping their hair long. We will work together to create better care habits between appointments.

Does my dog need to be vaccinated?

By VA state law we require proof of rabies vaccines, but we strongly encourage that your dog be up to date on any vaccines recommended by your vet. This not only protects your pet, but all other pets we service.

What's included in my appointment?

Our appointments include

Bathing with products specific to your dogs coat type
Hand Drying- we never use cage dryers
Brush Out
Haircut of your choosing
Nail Trimming\Grinding

How long does it take?

Typically appointments take 1.5-3 hours depending on your dogs size, coat type, temperament and haircut needs.

Do you schedule multiple dogs at one time?

No. We are a "one on one" salon. Each pet will receive our full attention and will be able to enjoy a "low stress" environment. We will give each pet parent a 30 minute notice before each pet is finished to allow them to be picked up as soon as they are done.

How do you handle late pick-ups or late arrivals?

We do our best to stay on schedule so every pet gets the time and attention they deserve. If you arrive late for your appointment, it may shorten the services we can provide or result in a reschedule. Once you are 15 minutes late for your appointment you will be asked to reschedule. Similarly, if pets are not picked up promptly after their groom is finished, a late pick up fee will be added to your final bill as this can put us behind with other clients. We appreciate your understanding in helping us keep the day running smoothly!

What if my dog is anxious or doesn't like to be groomed?

We work gently and patiently with each dog. If your pet is especially nervous, let us know in advance- we'll take breaks and adjust our approach to keep them comfortable. We will never push your pet to finish the groom. If your pet becomes stressed to the point of it being unsafe, we will stop the service and send your dog home. We firmly believe that humanity is to be held above vanity.